Frequently Asked Questions – BERG Spain Holiday Rentals

Our standard holiday rentals include final cleaning, bed linen, towels, WiFi, electricity, water and air conditioning.

Each guest receives two large and two small towels. Beach and pool towels can also be borrowed on request.

For longer stays, different conditions may apply if specifically agreed before booking.

Yes. WiFi is included in all BERG Spain holiday homes.

Internet speed and availability can occasionally be affected by the local internet provider.

Yes. Our properties have air conditioning and a form of heating, normally through air-conditioning systems providing both cooling and heating.

Yes. Our holiday homes have kitchens equipped for normal holiday use, and all properties have a washing machine.

Individual equipment may vary between properties.

Yes. Our properties have Smart TVs, allowing guests to use compatible streaming apps and casting services with their own accounts and devices.

Parking varies between properties.

Many of our holiday homes have private or garage parking, while street parking is also available in the surrounding areas.

Check the individual property description for specific parking facilities.

Most BERG Spain holiday homes have access to a communal or private swimming pool. Some complexes also offer heated pools.

Pool availability, seasonal opening and community rules vary between properties, so please check the individual property description or ask us before booking.

Yes. Baby cots and high chairs can be arranged for a small additional charge.

Please let us know when booking or contact us before your arrival.

Pets are normally not permitted, but exceptions may be possible at certain properties.

Please contact BERG Spain before booking if you are travelling with a pet.

Smoking is not permitted inside our holiday homes.

Any smoking in outdoor areas must comply with the rules of the individual property and residential community.

Yes. All our properties include WiFi and many guests combine longer stays on the Costa Blanca with remote work.

Internet speeds can vary depending on the property and local provider. If reliable internet is particularly important for your work, please ask us before booking.

Our properties vary in layout, access, stairs and lift availability.

If you have reduced mobility or specific accessibility requirements, please contact BERG Spain before booking so we can help you find a suitable property.

You can search available properties and dates directly on our website.

After booking, you will receive a booking confirmation with the property details, payment information and booking conditions.

Your booking is confirmed once the required first payment has been received.

A first payment of 30% of the total rental amount is due when you receive your booking confirmation.

The remaining 70% is normally due no later than 30 days before arrival, unless otherwise agreed in writing.

Bookings can be paid securely through our website or by bank transfer. Card payment can also be arranged where necessary.

Any alternative payment arrangement must be agreed with BERG Spain in advance.

The first 30% payment is non-refundable if the booking is cancelled.

For cancellations less than 30 days before arrival, 100% of the rental amount is payable unless otherwise agreed in writing.

We strongly recommend suitable travel and cancellation insurance.

Yes.

We strongly recommend that all guests have appropriate travel and cancellation insurance, particularly as payments may be non-refundable under the applicable cancellation conditions.

Yes. A security deposit normally applies to the booking. The exact amount will be stated in your booking confirmation.

The deposit is normally returned within seven days after check-out, provided there are no damages, missing items, lost keys or extraordinary cleaning requirements.

Yes, provided the maximum permitted occupancy of the property is not exceeded.

Please contact BERG Spain before arrival so the booking and guest registration can be updated.

Date changes may be possible depending on availability and the conditions of your booking.

Any change must always be agreed with BERG Spain in advance.

Yes, if the property remains available.

Contact us as early as possible and we will check whether your stay can be extended.

Requests to change property are considered individually and depend on availability and the circumstances of the booking.

Please contact us if you would like to discuss your options.

Yes. The main person making the booking should be one of the guests staying at the property.

All guests staying at the property must be correctly registered.

Yes. Please contact BERG Spain if you require an invoice for your stay.

Absolutely.

If you enjoyed your stay and would like to return to the same property, contact us as early as possible.

For very early enquiries, we may sometimes be able to hold the property for a short period while you confirm your plans.

We recommend booking early for the main summer season, particularly if you have specific dates or a preferred property.

Many bookings for the following summer are already made between December and February.

This is very rare.

If your booked property becomes unavailable, BERG Spain will contact you as soon as possible and do everything reasonably possible to find a suitable alternative.

Each situation is handled individually to find the best possible solution for the guest.

Standard check-in is from 16:00.

Early check-in may sometimes be possible if agreed in advance, depending on availability and the departure time of previous guests. An additional charge may apply for early check-in.

BERG Spain provides personal check-in rather than standard self check-in. Before arrival, our team will contact you to arrange the details.

When travelling from Alicante Airport to the property, please contact Brian so he knows when to expect you.

Brian will meet you at the property, hand over the keys and show you the home and anything you need to know for your stay.

Yes, if you are arriving by air, please provide your flight number and arrival information.

This allows our team to follow your journey and prepare for your arrival. Please also contact Brian when you leave the airport for the property.

Don't worry. Please keep us informed of any delays. If we have your flight number, we can also follow the progress of your flight.

Contact Brian when you leave the airport so we can coordinate your check-in.

Check-in between 22:00 and 03:00 carries an additional charge of €50.

Arrivals after 03:00 must be agreed with BERG Spain in advance.

Sometimes. Early check-in depends on whether the property is ready and must be agreed in advance.

During busy periods, particularly when another guest checks out on the same day, early check-in may not be possible. An additional charge may apply.

Yes. Guest registration is required in Spain.

Please provide the requested guest information before arrival where possible and have valid identification available at check-in. All guests staying at the property must be registered.

Yes. If you arrive before your property is ready, contact us and we will try to help with luggage storage.

We may also be able to assist with luggage after check-out when required.

Please contact Brian / BERG Spain Guest Service.

Phone / WhatsApp: +34 683 39 75 44

Email: bookings@bergspain.com

For urgent matters, please call us. While we cannot guarantee an immediate response at every hour of the night, guests can contact us if a genuine urgent situation occurs.

Please contact BERG Spain as soon as you notice a problem. This includes issues with cleaning, air conditioning, hot water, WiFi, appliances or anything else that affects your stay.

If relevant, send us a photo or short video via WhatsApp. This often helps us identify and resolve the issue faster.

It is particularly important to report any issue with the condition or cleaning of the property immediately after arrival so that we have the opportunity to correct it.

No. Please contact BERG Spain first.

We must be given the opportunity to inspect and resolve any issue before a guest arranges repairs or contractors independently.

Please tell us as soon as possible. We understand that small accidents can happen.

Reporting something immediately makes it much easier for us to help and arrange a solution.

Contact BERG Spain immediately.

Lost, damaged or non-returned keys may result in additional costs, particularly if replacement keys or a locksmith are required.

Yes. Electricity and water are included in our standard holiday rentals without a standard consumption limit.

Different arrangements only apply where specifically agreed in advance, for example for certain longer stays.

Yes. The property will be prepared for your arrival with a small selection of basic essentials such as soap, a dishwasher tablet, a few coffee capsules, tea and something to drink.

We can also arrange additional groceries or special requests, such as food for a late arrival, flowers or something for a birthday. Contact us in advance and we will be happy to help.

Additional items are charged separately.

Yes. Our holiday homes are located within easy reach of supermarkets and everyday shopping.

For specific recommendations near your property, ask our local team or explore our Costa Blanca guide.

Standard check-out is no later than 10:00.

Brian will contact you before departure to arrange a suitable check-out time.

He will normally meet you at the property, make a quick check of the home and collect the keys.

We want your final morning to be easy. We simply appreciate guests leaving the property reasonably tidy. If possible, please dispose of rubbish and place used dishes in the dishwasher.

Sometimes. Late check-out may be possible if there is no new guest arriving at the property that day.

Please ask us in advance and we will check availability.

If you need to leave very early for a flight or other travel arrangements, contact Brian in advance and we will arrange the key handover with you.

Contact us as soon as possible. If we find your belongings, we can keep them for collection or arrange to send them to you.

Shipping and related costs are paid by the guest.

Absolutely. Our local team can recommend beaches, activities, attractions and family days out around La Zenia, Playa Flamenca and the Costa Blanca South.

Yes. La Zenia, Playa Flamenca and the surrounding Orihuela Costa area are active year-round, with supermarkets, shopping centres, restaurants and many local services remaining open throughout the winter.

Yes. Many of our holiday homes are available for longer winter stays of several months.

Guests who book early may find availability for extended periods such as September through spring or early summer, depending on the individual property.

You can search your preferred dates directly on our website or contact us for recommendations.

Start by entering your preferred dates in our property search.

If you are flexible with dates or would like help choosing the right property, contact BERG Spain and we can recommend suitable available options.

Electricity and water are normally included.

If different conditions apply to a particular longer stay, this will be clearly agreed before booking.

Payment terms and security deposits may vary for extended stays.

Any different conditions will always be confirmed with you before the booking is completed.

Alicante-Elche Miguel Hernández Airport is the main airport for our holiday homes on the Costa Blanca South.

The journey to La Zenia and Playa Flamenca normally takes approximately 45–60 minutes, depending on traffic and the location of your property.

Yes. We can help arrange airport transfers from Alicante Airport through our local service providers.

Send us your flight details and number of passengers and we will help organise your transfer.

Yes. We can help arrange car rental and assist with taxis and local transport during your stay.

For car rental, contact us with your dates and requirements and we can connect you with a suitable local provider.

Yes. We can connect guests with local providers offering boat rental and private charters on the Costa Blanca.

Not necessarily. Many of our properties are within walking distance of beaches, restaurants, supermarkets and shopping.

A car is useful if you want to explore more of the Costa Blanca South, visit different beaches, play golf or take day trips.